Privacy Policy

Rock Steady Boxing — the Carolinas

Last updated: June 26, 2026

This Privacy Policy describes how Rock Steady Boxing — the Carolinas collects, uses, shares, and protects information collected through our website, online forms, booking pages, payment pages, communications, and related services located at: https://rsb-carolinas.com

This Privacy Policy applies to visitors, prospective members, active members, caregivers, family members, staff, applicants, and others who interact with Rock Steady Boxing — the Carolinas through our website, forms, communications, or in-person programs. For purposes of this Privacy Policy, “Rock Steady Boxing — the Carolinas,” “we,” “us,” or “our” refers to the local Rock Steady Boxing program operated by Steady Core Holdings LLC and/or its affiliated entities, including Ignite Ventures LLC, as applicable.

By accessing our website, submitting a form, booking an assessment, purchasing a product or membership, participating in our programs, or communicating with us, you acknowledge that you have read and understand this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our website or services.

1. Information We Collect

We may collect information directly from you, automatically through our website, from third-party service providers, or during your participation in Rock Steady Boxing programs.

The types of information we may collect include:

Contact Information

This may include your name, mailing address, email address, mobile phone number, emergency contact information, caregiver or family contact information, and other similar contact details.

Membership and Account Information

This may include membership status, package purchases, class participation, assessment bookings, waiver completion status, communication preferences, and account-related information.

Health, Fitness, and Assessment Information

Because Rock Steady Boxing is a fitness program designed for people living with Parkinson’s disease, we may collect information that you voluntarily provide about your movement, balance, mobility, strength, endurance, exercise history, safety considerations, goals, and related participation needs.

We may also collect information during initial and follow-up Fighter assessments, including performance observations, movement baselines, balance-related information, mobility information, and other data used to help our coaching team support safe and appropriate class participation.

Assessment data may be logged in PARS or other systems used by Rock Steady Boxing and may be shared with the Fighter after the assessment.

We do not provide medical advice, medical diagnosis, physical therapy, or medical treatment. Any fitness or assessment information collected is used for fitness, wellness, coaching, safety, communication, and program-support purposes only.

Payment and Transaction Information

If you purchase memberships, assessments, class packs, nutrition sessions, gear, or other products, we may collect transaction-related information such as your name, email address, phone number, billing details, order history, product selections, and purchase frequency.

Credit card and payment information is processed through third-party payment processors. We do not directly store complete credit card numbers or sensitive payment card data.

Website and Technical Information

When you visit our website, we may collect information such as your IP address, browser type, device type, operating system, referring pages, pages visited, time spent on the website, links clicked, and other usage information.

This information may be collected through cookies, analytics tools, pixels, tags, and similar technologies.

Communications and Interaction Information

We may collect information from your emails, text messages, phone calls, voicemail messages, form submissions, surveys, reviews, testimonials, social media interactions, and other communications with us.

We may also keep records of communications for customer service, membership support, training, safety, billing, dispute resolution, and compliance purposes.

Photos, Videos, and Media

If you participate in classes, events, testimonials, promotions, or other program activities, we may collect photos, videos, audio recordings, or other media only as permitted by any applicable media release, consent form, or participation agreement.

2. How We Collect Information

We may collect information in the following ways:

Directly From You

We collect information when you:

Submit a form on our website

Book an assessment

Purchase a membership, class pack, session, or product

Complete a waiver

Register for a class or event

Contact us by phone, text, email, or social media

Participate in an assessment

Provide emergency contact or caregiver information

Submit a testimonial, review, survey, or inquiry

Apply for a job or coaching role

Through Third-Party Service Providers

We may use third-party platforms and service providers to help operate our website, booking systems, payment processing, email and SMS communications, customer relationship management, assessments, analytics, and other business functions.

These providers may collect, store, process, or transmit information on our behalf.

Automatically Through Website Technologies

We may automatically collect technical and usage information when you visit our website through cookies, analytics tools, tracking pixels, embedded content, and similar technologies.

You may be able to disable cookies through your browser settings, but doing so may affect how our website functions.

3. How We Use Information

We may use information for the following purposes:

To Provide Our Services

We may use your information to:

Respond to inquiries

Schedule assessments

Manage memberships

Process payments

Register Fighters for classes

Provide program updates

Track assessment participation

Support safe and appropriate class participation

Communicate with Fighters, caregivers, and family members

Provide customer service and member support

Deliver products, gear, or other purchased items

To Support Fighter Assessments and Progress Tracking

We may use assessment information to help establish or update a Fighter’s movement baseline, track progress over time, support coaching decisions, and help the Fighter better understand their progress.

Assessment information may be logged in PARS or other systems used by Rock Steady Boxing and shared with the Fighter after the assessment.

To Communicate With You

We may use your contact information to send:

Appointment reminders

Assessment reminders

Class updates

Schedule changes

Membership information

Payment or account notifications

Event announcements

Program updates

Promotional messages

Educational or wellness-related information

Responses to your questions or requests

To Process Payments and Orders

We may use transaction information to process purchases, manage memberships, issue receipts, fulfill product orders, and maintain business records.

To Improve Our Services

We may use information to evaluate and improve our website, communications, class experience, assessments, products, scheduling, marketing, member support, and overall program operations.

For Safety, Security, and Legal Purposes

We may use information to protect the safety of Fighters, caregivers, staff, visitors, and our organization; prevent fraud or misuse; enforce agreements and policies; comply with legal obligations; respond to lawful requests; and protect our rights and property.

4. SMS and Text Messaging

By providing your mobile phone number and opting in to receive text messages, you agree that Rock Steady Boxing — the Carolinas may send you text messages related to our programs and services.

Messages may include, but are not limited to:

Appointment reminders

Assessment reminders

Class updates

Schedule changes

Membership alerts

Account notifications

Payment reminders

Promotional offers

Event announcements

Program updates

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP to any text message. For assistance, reply HELP or contact us through our website.

Consent to receive text messages is not a condition of purchase.

Mobile opt-in data and text messaging consent will not be shared with third parties or affiliates for their marketing or promotional purposes.

5. How We Share Information

We do not sell your personal information.

We may share information only as reasonably necessary for the purposes described in this Privacy Policy, including with the following categories of recipients:

Service Providers

We may share information with vendors and service providers who help us operate our business, such as website hosting providers, CRM platforms, payment processors, email and SMS communication providers, booking systems, assessment tools, analytics providers, product fulfillment providers, IT providers, and customer support tools.

These service providers are authorized to use information only as necessary to provide services to us or as otherwise permitted by law.

Rock Steady Boxing Systems and Program Support Tools

We may enter assessment or participation-related data into PARS or other systems used by Rock Steady Boxing to support program administration, progress tracking, reporting, and Fighter support.

Affiliates and Related Entities

We may share information with affiliated or related entities involved in operating, managing, supporting, or improving Rock Steady Boxing — the Carolinas.

Professional Advisors

We may share information with attorneys, accountants, consultants, insurers, bankers, or other professional advisors when reasonably necessary.

Legal, Safety, and Compliance Purposes

We may disclose information when required or permitted by law, including in response to subpoenas, court orders, legal process, law enforcement requests, regulatory obligations, or to protect the rights, property, or safety of our organization, Fighters, caregivers, staff, visitors, or others.

Business Transfers

If our business or assets are involved in a merger, acquisition, restructuring, sale, financing, or similar transaction, information may be transferred as part of that transaction.

6. No Sharing of Mobile Opt-In Data for Marketing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties for marketing or promotional purposes.

This restriction applies even if other categories of information may be shared with service providers or affiliates for operational purposes described in this Privacy Policy.

7. Cookies, Analytics, and Online Tracking

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website functionality, understand website traffic, evaluate marketing performance, and improve the user experience.

These technologies may collect information such as your IP address, browser type, device information, pages visited, time spent on pages, referring links, and interactions with our website.

We may use tools such as Google Analytics, Meta/Facebook Pixel, or similar services. These third-party tools may collect information in accordance with their own privacy policies.

You can usually adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.

8. Third-Party Websites and Services

Our website may contain links to third-party websites, payment processors, booking systems, social media platforms, maps, embedded videos, or other services that we do not control.

This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites or services.

We encourage you to review the privacy policies of any third-party websites or services you use.

9. Data Retention and Security

We retain personal information for as long as reasonably necessary to provide services, manage memberships, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support operational needs.

We use reasonable administrative, technical, and organizational safeguards to help protect information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted to or stored by us or our service providers.

10. Your Choices

You may choose not to provide certain information, but this may limit your ability to use some services, book assessments, purchase memberships, receive communications, or participate in certain program activities.

You may opt out of promotional emails by using the unsubscribe link included in those emails.

You may opt out of text messages at any time by replying STOP.

You may request assistance with text messages by replying HELP.

You may contact us to request updates or corrections to certain information we maintain about you.

11. Children’s Privacy

Our website and services are not directed to children under 13 years of age.

We do not knowingly collect personal information from children under 13. If you believe that a child under 13 has provided personal information to us, please contact us so that we may take appropriate action.

12. Access from Outside the United States

Our website and services are operated in the United States. If you access our website or services from outside the United States, your information may be transferred to, stored in, or processed in the United States. By using our website or services, you understand and consent to the transfer, storage, and processing of information in the United States.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be effective when posted on our website unless otherwise stated. The “Last updated” date will be revised when changes are made.

Your continued use of our website or services after updates are posted means you acknowledge the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

Rock Steady Boxing — the Carolinas
Website: https://rsb-carolinas.com
Phone: 984-271-1900
Email: [email protected]
Mailing Address: 913 Spring Forest Rd, Ste 120, Raleigh, NC, 27609